If for some unlikely reason you are not happy with your purchase, we offer a full refund policy. We only ask that you inform us by telephone or email within 72 hours of receiving your goods, if you wish to return it.
We will arrange a courier to come and collect the item(s), the cost of which, both ways, will be deducted from your refund. The furniture must arrive back to us in the same condition that it left us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed, and a credit will be applied to your credit card or original method of payment, minus the card processing fee of 2.75% (credit cards) or 0.75% (debit cards).
There is no fees for UK bank transfers and we don’t charge restocking fee.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].